• Our Vision	• Our Mission
	• Our Values	• Our Challenges
	• Quality Policy	• Leadership

Telecel Zimbabwe is currently the second largest mobile phone network in Zimbabwe, with more than 1 200 000 active subscribers.

It is jointly owned by Telecel Globe and the Empowerment Corporation. Telecel Globe is a subsidiary of Orascom Telecom Company, a major international telecommunications company with interests in Europe, Africa, Asia, the Middle East and North America. The Empowerment Corporation is a Zimbabwean consortium made up of a number of Zimbabwean companies.

Because of this partnership of local and foreign investors and access to training opportunities locally and at other Telecel companies, Telecel Zimbabwe is well placed to keep abreast of the latest technology available internationally and apply it effectively to local conditions.

While, as a Zimbabwean company, it gives preference to local expertise in its recruitment policy, it is also able to make use, where necessary, of expertise from other Telecel Globe and Orascom subsidiaries.

It has been able to use this combined local and foreign expertise effectively to introduce new concepts to the mobile telecommunications sector in Zimbabwe and bring down the costs of mobile phone communication to make it affordable to ordinary Zimbabweans.

Telecel Zimbabwe is committed to providing its customers with high-tech mobile phone products and services at an affordable cost.

It has put in place infrastructure to support an array of innovative value added services and invested substantial time and money refining its products and services to ensure they meet the diverse communication needs of the Zimbabwean market and of the highest international standard.

It is also in the process of expanding its network capacity by installing high capacity base stations in new places where previously there was no network coverage, particularly in the rural areas or where it was unsatisfactory.
Telecel Zimbabwe is an ISO 9001: 2000 certified company and was the first mobile operator in the country to achieve this. In line with the certification, it is implementing the system in its entirety to ensure more quality and continual improvement in service delivery.

We commit ourselves to becoming the most preferred provider of communications services by having at least one Telecel line in every income-earning household in Zimbabwe.

We aim to run a vibrant and dynamic communications business through

1. clearly understanding our customers’ needs, both present and future and satisfying these needs in a way that is affordable to the customer and profitable to the business.
2. a dedicated team of professional employees who aim to develop and maintain a very special and mutually rewarding personal relationship with every one of our customers.
3. demanding outstanding performance from all our employees, but balancing this with a genuine trust, respect and understanding of the individuals at all levels in the organization for the benefit of both the business and the individual.
4. total commitment to excellence by getting the right things right the first time all the time, constantly stretching the limits of service to create real value.
5. being more proactive, innovative and pioneering than any of our competitors, who will fear us, in meeting our customer’s needs.
6. providing our shareholders with a rate of return on their investment that will ensure continued support of the business in the future.

The values that Telecel subscribes to are a way of showing commitment to the new culture we are in the process of instilling in all our people. This commitment will in turn positively affect our customers and other stakeholders who will reap the benefits of our efforts in trying to live by these values.

Performance

• We all go that extra mile that makes the difference between merely good service and truly outstanding service to all our customers, whether internal or external.
• We lead by example and will not accept anything but the very best in all our efforts.
• We will deliver and achieve world-class standards.
• We give regular, honest and constructive feedback to each other about our performance.
• We are willing to be held accountable for our performance and for the consequences of our actions and decisions.

Teamwork

• We are all part of, but are not subservient to, a successful, closely-knit team.
• We work to create an environment where all our people are empowered to make decisions.
• We are all proud of our achievements and of our company.

Mutual Respect, Trust and Openness

• We respect each other, we are open and trust one another.
• We value each other as individuals who have a meaningful and positive contribution to make.
• We communicate effectively, transparently and accurately at all times.
• We can be trusted with confidential and sensitive information.
• We have a workplace that is free of prejudice and full of opportunity.

Innovation and Development

• We face with confidence the future and the changes that it brings.
• We are fast, flexible and proactive in our approach to challenges and opportunities.
• We get better everyday.
• We value and support learning and development which contributes to our success.

Integrity

• We are consistent, fair and honest and ethical in our dealings with all our stakeholders.
• We maintain the highest standards of personal and professional integrity.
• We apply the agreed policies in our company equally to all-without prejudice or favour.
• We each take responsibility for honouring our commitments and obligations.

• Chasing a moving target
• Organic growth
• Customer satisfaction is our only priority
• Financial results are the rear view mirror
• Creativity from every one of our employees

We, the management of Telecel Zimbabwe and its employees, work together to become a partner of choice to our customers and a leading provider of mobile telecommunication services.
We shall be trusted and respected for doing everything possible to consistently deliver quality telecommunication services and products to our customers.
We shall set measurable quality objectives, which we will strive to achieve by continually improving our products, services and key business processes within the framework of our Quality Management System.
We shall fully utilize our employees’ talent and dedication in achieving our goals by promoting empowerment, competence, and recognition of achievement.
We shall periodically review the performance of our Quality Management System, and our quality policy and objectives to ensure their effectiveness and continuing suitability.
Total Quality is not only our way of life but also our basic strategy for survival and future growth.

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