Roaming

roaming

You can now roam on both your telecel pre-paid and post-paid lines with telecel when you travel abroad. In addition, you can now also do data roaming on your post-paid line. View postpaid tarrifs here : Post Paid Tariffs. See terms and conditions for more.

 

 roaming resized

Terms and Conditions

General

  1. Roaming is a service that allows a subscriber to use their mobile number for all normal mobile telephony services while they are in another foreign country
  2. Bundled offerings (minutes, SMS, data) and promotional tariffs do not apply to any of the international roaming offerings
  3. All charges accumulated during the period of roaming will be billed at the end of the billing cycle. It is important to note that it may take up to 3 months for Telecel to receive details of calls, SMSs and data used while roaming from roaming partners for billing purposes
  4. Some services available on the Telecel Zimbabwe network may not be available in the country you are visiting
  5. Activation of International Roaming will take place within 24 hours after filling out the roaming activation form
  6. It is advisable to apply for international roaming to be activated at least 7 days before departure
  7. Telecel may require a deposit prior to activating the International Roaming service on your account, which will be credited to your account
  8. International Roaming may be more expensive if compared to your local Telecel tariff plan. It is your responsibility to familiarise yourself with the relevant charges before activating the service.
  9. These tariffs are available on the Telecel web site for inspection for the partners who are currently available for service
  10. You will be charged for both incoming and outgoing usage while roaming
  11. Your cell phone/modem may automatically select a different foreign network depending on the network coverage conditions and this could impact the rates you are charged
  12. Use of short codes is subject to availability on the foreign network
  13. USSD usage is charged at the applicable USSD roaming rate for each roaming partner

 

Post-paid Data Roaming Terms & Conditions

  1.  Data Roaming is currently available to Telecel Post-paid customers only.
  2.  Data usage is billed in minimum increments of 10 KB.
  3. The charges depend on the country you are roaming with.
  4. If you are connected to a website/application while roaming, you may incur data charges even if no content is purchased or downloaded. This is due to small amounts of data being transmitted every few seconds by the website/application (e.g. web

 

Operator

Country

Charge per 10kb (USD)

Vodafone

Australia

0.22

Viva                  

Bahrain

0.21

 Velcom              

Belarus

0.14

Proximus  

Belgium

0.16

Orange            

Botswana

0.1

Bell          

Canada

0.1

Sasktel

Canada

0.1

Telus   

Canada

0.1

Wind               

Canada

0.14

 Unitel        

Cape Verde

0.14

China Mobile

China

0.22

Primetel

Cyprus

0.23

Vodacom                 

Democratic Republic of Congo

0.05

Mobinil        

Egypt

0.28

Free Mobile         

France

0.18

Mobitel   

Georgia

0.09

Telekom

Germany

0.13

 Sure Channel Isle of Man       

Guernsey

0.1

Hutchison Hongkong  3G          

Hong Kong

0.15

Reliance        

India

0.13

Tata India - all circles        

India

0.14

Vodafone Delhi India            

India

0.1

Vodafone Gujarat India          

India

0.1

Vodafone Kerala India           

India

0.1

 Vodafone Kolkata India         

India

0.1

 Vodafone Maharashtra Goa India 

India

0.1

Vodafone Mumbai India           

India

0.1

Vodafone TamilNadu India        

India

0.1

Telkomsel

Indonesia

0.15

Cellcom               

Israel

0.18

Pelephone

Israel

0.13

Orange                

Kenya

0.08

Safaricom Kenya                  

Kenya

0.16

Cellcom        

Liberia

0.09

Tango/Millicom - Luxembourg

Luxembourg

0.15

Telma          

Madagascar

0.13

 Digi     

Malaysia

0.15

Orange                

Mali

0.13

Go Mobile

Malta

0.76

Orange         

Mauritius

0.13

KPN

Netherlands

0.16

Telfort

Netherlands

0.16

Two Degrees

New Zealand

0.1

Etisalat

Nigeria

0.09

Claro Puerto Rico               

Puerto Rico

0.08

Beeline

Russia

0.03

VIP Serbia                      

Serbia

0.08

CellC

South Africa

0.03

MTN              

South Africa

0.05

Vodacom South Africa            

South Africa

0.15

KT

South Korea

0.16

Orange              

Spain

0.03

Telefonica Moviles - Spain

Spain

0.33

TME

Spain

0.25

Vodafone Spain                  

Spain

0.22

Tigo            

Tanzania

0.06

Telefonica O2                           

United Kingdom

0.22

AT & T Marine     

United States

0.18

AT&T 

United States

0.18

UCell Uzbekistan                

Uzbekistan

0.14

 Unitel Uzbekistan              

Uzbekistan

0.13

Viettel Vietnam                 

Vietnam

0.18

 

Pre-paid Roaming

  1. To activate roaming on Telecel go dial *33156# while still in Zimbabwe.
  2. Telecel go subscribers need to ensure that there is sufficient balance before departure.
  3. Subscribers can recharge using Telecel recharge cards or via Telecash
  4. All calls will be billed per second
  5. The Telecel go subscribers will be charged prepaid roaming tariffs
  6. Telecel go subscribers will be charged for Outgoing, Incoming and SMS Originated

Prepaid roaming is available in the following countries

  • South Africa
  • Botswana
  • Malawi
  • Madagascar
  • Egypt
  • Mauritius
  • India
  • United Kingdom
  • Uganda
  • Belgium

 Charge in USD/ minute

Local Call

Back Home

SMS

Incoming Call

International

Movitel Mozambique

0.79

1.85

0.24

0.58

3.45

Airtel Malawi

1.36

2.34

0.27

          0.58

3.45

Orange Mauritius

0.55

3.05

0.55

          0.58

4.72

Mobinil Egypt

1.28

5.15

0.51

          0.58

4.72

MTN South Africa

0.69

1.72

0.22

0.58

3.45

Orange Botswana

0.38

1.57

0.37

0.58

3.45

Telma Madagascar

0.65

3.24

0.23

          0.58

4.72

Proximus Belgium

1.58

4.32

0.41

0.58

4.60

Vodafone Tamil Nadu India

1.20

2.23

0.49

0.58

5.18

Vodafone India Kerala

1.20

2.23

0.49

0.58

5.18

Airtel Uganda

0.39

2.50

0.23

0.58

4.72

Jersey Jersey UK

1.01

2.48

0.31

0.58

4.60

 

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Harare Head Office

Seke Road
Harare South
Harare


Tel: (263 4) 748321 – 7
(263 4) 780999 or 781624
Fax: (263 4) 748328
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