Tokwe-Mukosi

 

  As part of the Telecel family and as part of the Zimbabwean family let us do all we can to help out victims of the Tokwe-Mukosi floods.Remember to send as many SMSs to 100 with the word Tokwe to donate more. Each contribution helps make someone's life more bearable and in that regard each cent you contribute counts. So go ahead...Tell someone

 

Terms and conditions

  • SMS shall be charged 10cents for each SMS sent to the number
  • Mega texts do not apply
  • Reloaded bonus does not apply
  • SMS Bundle messages do not apply
  • All balances will be deducted from the core wallet
  • Subscribers can send as many messages as possible
  • Promotion applies to all Pre-paid and Post-paid subscribers including staff and spouses
  • All proceeds will be donated to the flood victims through the relevant government department

Become our Partner

 

Submit an application to the Distribution Supervisor

Unlisted Companies:
ATTACH:

  • i. Photocopy Valid Shop License.
  • ii. Photocopy ID'S for two directors.
  • iii. Photocopy current proof of residence for two directors.
  • iv. Certificate of Incorporation.
  • v. CR14
  • vi. Bank Statements for two months
  • vii. Two directors to sign Personal guarantee / Suretyship Contract form

CONTACT TELECEL SALES HEAD OFFICE:
Cell: 0733 409 854 (toll free for Telecel lines)
Tel: 04 748321 – 7


Network Coverage

While Telecel’s subscriber base is growing, so is its capacity. We have embarked on an extensive network expansion programme that has seen it cover areas that were previously not covered or where network coverage was less than satisfactory. Before the year is out, more places, rural and urban, would have been brought onto the Telecel platform to experience seamless coverage.

 

Telcel Coverage Map


Products and Services

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Opera Mini

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Teletunes

EMEGERNCY CREDIT RESIZEDEmergency Credit

Opera mini is a free easy to use mobile browser that allows you to surf the net faster and cheaper. In order to download opera for your mobile simply visit www.m.opera.com

Dial 335 or SMS "SUB" to 33533 to subscribe and get your Teletunes codes for the song you want. Teletunes allows you to choose a song to replace the traditional ringing tone that callers to your mobile will hear while they are waiting for you to answer. Callers dialling you will not be charged until the phone is answered. For more visit our Facebook page. Simply dial *143# follow the instructions and get emergency credit worth 50c. If you have been using the Telecel network for at least 6 months then you will never run out of airtime! The emergency credit service allows you to access airtime in advance, a maximum of 50c, and pay for it the next time you recharge.
     
     
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Data Bundles

roaming resizedRoaming

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Buy data bundles for your pre-paid lines now!!! Dial *144# and follow instructions on the menu that appears OR simply text the word BUNDLE to 33073 and select a bundle of your choice. You do not need to come to a Telecel Office to subscribe to our new data bundles simply recharge with the normal airtime scratch card.

Buy your contract line today and connect with your loved ones even when you are abroad! Contract line customers can take advantage of the Roaming Services facility to make and receive calls from their normal Telecel number when they are in other countries. They need to have an up to date account in order to access the facility. You can receive more than one call at the same time by activating the call waiting service on your phone. Call waiting allows the subscriber to attend to even more than two calls at the same time. You can switch between the calls as they come in by putting each of them in turn on hold.
     
airtime transfer

Airtime Transfer

mFS resizedMobile Financial Services

roamingConference Calls

Transfer airtime to your loved ones today by sending an SMS to 350 with the amount to be transferred and the cell phone number to which the airtime is to be sent. The minimum amount that can be transferred is $2 and the maximum is $300. Only pre-paid subscribers can use this service.

 

Get connected with our Mobile Financial Services today and enjoy the convenience of transacting anywhere, anytime! Mobile financial services is the latest technology to that allows you to transact on your mobile phone. This technology is powered by participating banks that are those on the ZimSwitch platform which display a ZimSwitch Ready sign as well as Kingdom Bank.

Connect with up to seven people at once with our conference call service. This flexible and easy-to use service enables three or more individuals to concurrently hold a conversation via their mobile phones.
     

availableCall Me Back

missed yyuMissed Call Alert

 

Notify whoever you want to call you back easily at any time for free! Simply dial *140*, the number to which the "call me back" message is to be sent and #. Press the call button and a "call me back" notification is immediately sent to the other mobile number. Never miss a call again!!! Dial *142# and you will be guided through the missed call alert process. By subscribing to this service a Telecel subscriber can receive notifications of any missed calls that were made when your mobile was off or out of range.  

Corporate Social Responsibility

Telecel Zimbabwe endeavours to keep the common good in mind in all its operations. It has made a major contribution to Zimbabwean society by bringing down the cost of mobile phones and phone lines, making mobile communication accessible and affordable for almost everyone.

It also assists a number of orgnaisations that provide services to disadvantaged children and adults.

In common with Telecel companies in other countries in Africa, its programme of assistance to those in need focuses chiefly on educational establishments. Where possible, it tries to fund specific projects that are sustainble.

Jairos Jiri Children's Centre in Waterfalls, Harare Jairos Jiri Children's Centre

It currently provides asistance to:

  • Jairos Jiri Children's Centre in Waterfalls, Harare
  • Ruvimbo School in Southerton, Harare
  • Shungu dzeVana Trust
  • Sibantubanye Special School in Bulawayo
  • Bumhudzo Old People's Home in Chitungwiza
  • Makoni Old People's Home in Rusape
  • Batanai Old People's Home in Gweru
  • Sibantubanye Old People's Home in Bulawayo
  • Sakubva Old People's Home in Mutare

Ruvimbo School in Southerton, Harare

Ruvimbo School

Telecel has been providing donations to these institutions for some time. However, in line with the common continental thrust of Telecel corporate social responsibiity programmes, it expects to channel most of its donations in future almost entirely to the educational sector, with particular emphasis on funding educational programmes for disadvantaged children.

Telecel also provides ad hoc donations from time to time when particular emergencies or cases of special or desperate need arise.

The donations Telecel provides to the Jairos Jiri Children's Centre in Waterfalls has enabled the centre to develop small chicken breeding projects and install a grinding mill, which is used to generate cash by charging people from the neighbourhood for grinding their maize. In this way, the funds provided by Telecel are helping the centre to generate further funds for the benefit of the 43 physically challenged and 25 able-bodied children attending school at the centre.

Ruvimbo School, which caters for children who are mentally challenged and in many cases physically chalenged as well, has used the quarterly financial assistance provided by Telecel Zimbabwe for the operation and maintenance of the centre and its 32-seater bus. The bus is important to the school, as most of the children rely on it to take them from home to school and back again. Because of the nature of their handicaps, the bus is the only means that most of these children have of coming to school.

Money donated to the Shungu dzeVana Trust helps the trust pays school fees for children whose parents would otherwise be unable to send them to school. Telecel provides the trust with a grant, which is disbursed on a quarterly basis.

Sibantubanye Special School caters for children between the ages of six and 18 with conditions such as Down's syndrome, cerebral palsy, autism and epilepsy. It has an enrolment of 53 children from Bulawayo's western suburbs.

All of the establishments for the elderly that Telecel assists have been receiving quarterly grants from Telecel.

 


Careers @ Telecel Zimbabwe

Applications are invited from appropriately qualified and experienced candidates for appointment to the following post:

 

Applications are invited from appropriately qualified and experienced candidates for the appointment to the following post which has arisen within the Commercial Department.

1) Brand Ambassadors

Purpose of the Position

Reporting to the External Sales Officer and MFS Regional Agent Officer, the successful candidate will be responsible for the following:

Summary of Duties:

  1. Selling Telecel Products to any appointed location.
  2. New subscriber acquisition.
  3. Dealer recruitment and liaison (recruiting sim registration dealers, dissemination of branding material, monitoring brand visibility).
  4. Dealer Education on products and promotions.
  5. Educating customers on all products and services.
  6. Participating in Sales blitzes, road shows and company sponsored events.
  7. Provide Market intelligence and feedback.

Person Specification

  • 5 ‘O’levels including English Language.
  • Accurate with figures.
  • Excellent communication and interpersonal skills.
  • Cash handling experience.
  • Exceptional selling skills.
  • Team player.
  • Self-driven individuals.
  • Able to work with set targets

Applicants should e-mail their detailed CVs to This email address is being protected from spambots. You need JavaScript enabled to view it. or submit hard copies to the Snr Human Resources Officer, not later than 1300hrs on Friday, 23 January 2015.

Please keep checking on this page for more opportunities.


Management

 

 

General Manager - Angeline Vere
   

Angeline Vere has over 15 years legal experience in commercial law, Telecommunication, broadcasting regulatory and administrative law. She has worked for the Attorney General's office, TelOne and the Regulatory Authority before moving to Telecel in 2004.

Angeline holds a Bachelor of Laws Honours degree (LLB) from the University of Zimbabwe, Masters of Laws (LLM) from the University of South Africa and an ACCA Diploma in Finance and Accounting.

General Manager - Angeline Vere  
     

Haitham Assal, Chief Technology Officer

 
Haitham brings has more than 15 years experience in the Telecommunications industry from multinational companies like Orascom, Telecom , Ericsson, Orange, Mobinil and Alcatel. He has worked in various capacities and one of his roles have included being the Director of Network Engineering overseeing operations like Wind Mobile (Canada), Wind (Italy), Djezzy (Algeria), Mobinil (Egypt), Telecel Operations in (Namibia, Zimbabwe, CAR and Burundi), Alfa (Lebanon), Mobilink (Pakistan), Banglalink (Bangladesh), Koryolink (N Korea), Tunisiana (Tunisia) and Wind (Greece). He also worked for Ericsson, North Africa as Head of Network Strategy and Business Development.
During his career Haitham has gained experience working with various technologies which include: Mobile & Fixed Access, Site Solutions, Transmission, Data NW, Core Network and IMS. Mr Haitham Assal holds Master of Science degree in Telecommunications and a Business Management Diploma.
Haitham Assal, Chief Technology Officer
Nkosinathi Ncube – Chief Commercial Officer  

Mr Nkosinathi Ncube is a holder of a Bachelor of Business Studies (Finance) which he attained in 1996 and also a Master of Business Administration (Leadership & Marketing) attained in 2004.

Nkosinathi has 15 years’ work experience having worked in the banking sector for seven years (Standard Chartered Bank Limited as Branch Manager from 1998 to 2001; NMB Bank Limited as Assistant General Manager – R&D from 2001 to 2005).  Regionally, Nkosinathi worked for FNK as Innovation Specialist in the Core Banking Solutions from 2006 through to 2007 then Absa (Barclays Group) as Head of Internet & Mobile Banking Services from 2007 through to 2010. Nkosinathi has work experience in the telecommunications sector having worked for Econet Zimbabwe from 2010 to March 2013 where he worked as the Founding Executive of EcoCash (MFS) before joining Telecel Zimbabwe in March 2013 as MFS Director.

In his career, his significant achievement include the development and launching of EcoCash at Econet Zimbabwe which is rated the second most successful MFS project in Africa after MPESA.  He also headed the project team at NMB Bank Limited that set up the Commercial Banking Division which culminated in the bank being converted from a merchant bank to being one of the most successful local commercial banks in Zimbabwe.

nkosinathi-ncube
Deputy Chief Technical Officer - Winfred Musangeya  

Ms. Musangeya has over 24 years experience in the telecommunications industry in Zimbabwe. She commenced her career as Manager External Plant Planning & Development where she was in charge of planning and implementation of the external plant network for the Mashonaland & Manicaland provinces of Zimbabwe for the then Post and Telecommunications Corporation.

In 1998, at the inception of Telecel Zimbabwe Ms. Musangeya was appointed Chief Engineer responsible for Network Planning and Engineering. She is currently the Technical Director in charge the planning, deployment, operation and maintenance of Telecel Zimbabwe's cellular mobile network.

She holds a Bachelor degree in Electrical engineering from the University Of Zimbabwe (UZ), a Masters in Engineering in Telecoms (Australia) and a Masters in Business Administration (UZ).

Deputy Chief Technical Officer - Winfred Musangeya
Communications and Branding Director - Obert S. Mandimika    
Obert Mandimika has 9 years experience in the telecommunications industry at senior level. He is responsible for brand management, public relations, corporate social responsibility and retail marketing. He has worked for Delta Corporation, then Chibuku Breweries, in Sales & Distribution and at National Breweries, in the Marketing Department as a Channel Development Manager. He joined Telecel Zimbabwe in 2002 as a Marketing Manager.
He holds a Masters in Business Administration, Honours Business Studies (Marketing) and a Professional Diploma IMM (SA)
Communications and Branding Director - Obert S. Mandimika  

Sales and Distribution Director - Donald Mupfunya

   

Donald is one of Telecel’s first employees having joined the business during the formative stages. His first appointment was with Kestrel Holdings as an assistant to the MD and Chairman of Empowerment Co-operation. He then worked as a member of the team which helped secure a mobile network license. Once the license was granted, Donald was appointed assistant to the first MD, Mr. Jim Galan, whose responsibility was to set up the operation.

Donald joined the Commercial Division and rose through the ranks holding several positions which included the position of Regional Manager and Head of Sales & Distribution before assuming his new role as Sales & Distribution Director.

Donald holds an Honours Degree in Business Studies with the University Of Zimbabwe as well as various post graduate qualifications. He has more than 12 years experience in the mobile communications industry.

Sales and Distribution Director - Donald Mupfunya  
Finance Director - Ezra Chinake    

Ezra joined the Telecel Zimbabwe accounts department in 1998. He has worked in different business capacities which include auditing and business analyst roles. Chinake was promoted to Finance Manager in 2009, prior to being promoted to his new role as Finance Director in May this year.

He holds an MBA and has diplomas and certificates in accountancy from various institutions. Ezra has 16 years experience in accounts and other related business fields.

Finance Director - Ezra Chinake  
Customer Operations Director - Zodwa Chinyenze    

Zodwa has been promoted to the position of Customer Operations Director. Mrs. Chinyenze joined the company in 1999 as Customer Care and PR Executive, and was promoted to the position of Customer Operations Manager in 2002.
She holds a B.A. Hons Degree from the University of Zimbabwe, a Grad CIS Diploma as well as an MBA from the University of Zimbabwe.

She has extensive experience in Corporate Communications and Customer Operations Management.

Customer Operations Director - Zodwa Chinyenze  
Programme Management, Quality & Operational Excellence Director - Dzingwa Madzima    

Mr. Dzingwa Madzima, who joined Telecel in 2001, has been promoted to the position of Programme Management, Quality & Operational Excellence Director. Madzima has held managerial positions in the business systems and project management fields.

Dzingwa holds a Diploma in Mobile Communications and is a certified Information Systems Auditor (CISA)

He has over 16 years experience in business systems integration, quality management systems auditing and project management.

Programme Management, Quality & Operational Excellence Director - Dzingwa Madzima  
 Information Technology Director - Tendayi Chirokote    

 

Tendayi is a holder of a bachelor of honours degree in Geoinfomatics and Survey from the University of Zimbabwe, a Microsoft certified professional and a holder of a Masters in Business Administration degree with the University Of Gloustershire (UK).

Tendayi has 10 years’ work experience having worked in the software development industry for three and half years at Afrosoft Corporation where he was part of the Treasury and Asset Management team. Key projects he worked on include Alpha Asset Management, Purpose Asset Management, Datvest Asset Management and ABC Asset Management.

He was key in application development in Econet for 6 years with notable achievement in the integration of electronic airtime distribution, mobile banking, ecocash, and other innovative products under the Econet stable. He also implemented the point of sale in the Econet group, the implementation and integration of Oracle eBusiness suite within the Econet group of companies. He has regional experience in Econet Telecom Lesotho and Econet Wireless Burundi.

 

Tendayi Chirokote  
Marketing Director – Octivius Mutsa Kahiya    

Octivius has over 15 years experience in sales and marketing, 8 of which are at senior level. Octivius is an all-rounder marketing professional with skills in designing and implementing telecom marketing strategies in developing markets.

He has previously worked for Ingersoll Rand Pvt Ltd; Aurex (division of Reserve Bank), Art Corporation, Firstel Cellular and Roshan Telecommunication Development Company. Prior to joining Telecel in September 2012, Octivius was Marketing Director for Etisalat Afghanistan.
Octivius is a Chartered Marketer (CIM, UK). His qualifications include: an MBA; B. Tech Degree (Marketing); Post Graduate Diploma in Marketing (CIM, UK) and Graduate Diploma in Marketing (IMM, RSA).

Marketing Director – Octivius Mutsa Kahiya  

 

   

Head Human Resources & Administration - Findros Godzi

   

Findros has more than 20 years of experience, sixteen of which were at a senior and executive management level, in the various sectors on the economy. Prior to joining Telecel Zimbabwe, Findros was the Group Human Resources Director for TSL Limited. He has also been the Group Human Resources Executive for Interfresh (Pvt) Ltd, Human Resources Manager for ZFC Limited, Chloride Zimbabwe and Kadoma Paper Mills amongst his previous portfolios.

Findros holds a BSc Honours in Psychology from the University of Zimbabwe and has done a Masters in Occupational Psychology up to dissertation level with the same institution.

 Head Human Resources & Administration - Findros Godzi  
     
     

About Telecel Zimbabwe

 

Telecel Zimbabwe is currently the second largest mobile phone network in Zimbabwe, with more than 2 000 000 active subscribers.

 

It is jointly owned by Telecel International and Empowerment Corporation. Telecel Globe is a subsidiary of VimpelCom International Services B.V, a major international telecommunications company with interests in Europe, Africa, Asia, and the Middle East. The Empowerment Corporation is a Zimbabwean consortium made up of a number of Zimbabwean companies.

Because of this partnership of local and foreign investors and access to training opportunities locally and at other Telecel companies, Telecel Zimbabwe is well placed to keep abreast of the latest technology available internationally and apply it effectively to local conditions.

While, as a Zimbabwean company, it gives preference to local expertise in its recruitment policy, it is also able to make use, where necessary, of expertise from other Telecel Globe and VimpelCom subsidiaries.

It has been able to use this combined local and foreign expertise effectively to introduce new concepts to the mobile telecommunications sector in Zimbabwe and bring down the costs of mobile phone communication to make it affordable to ordinary Zimbabweans.

Telecel Zimbabwe is committed to providing its customers with high-tech mobile phone products and services at an affordable cost.

It has put in place infrastructure to support an array of innovative value added services and invested substantial time and money refining its products and services to ensure they meet the diverse communication needs of the Zimbabwean market and of the highest international standard.

It is also in the process of expanding its network capacity by installing high capacity base stations in new places where previously there was no network coverage, particularly in the rural areas or where it was unsatisfactory.

Telecel Zimbabwe is an ISO 9001: 2000 certified company and was the first mobile operator in the country to achieve this. In line with the certification, it is implementing the system in its entirety to ensure more quality and continual improvement in service delivery. Our certofication is testimony to our commitment to our customers and we believe getting and retaining this certification will have a direct impact on the quality of our brands, services and the customer experience. Telecel is a customer centric business and this certification allows us to ensure we remain surgically focused on availing value for money quality services.

Our Vision

Our goal is to become the most innovative and pioneering communications company of choice in Zimbabwe and the region that can inspire us to impact positive change and shape the way people live and connect with the acknowledgement that customer experience makes the difference

Our Mission

We aim to establish the most profitable and customer centric communications business in the region with unmatched and superior quality. To achieve this we will:
-Deliver and maintain a high level of customer service efficiently and cost effectively.
-Leapfrog the company into a new realm defined by an increase in share of value, service differentiation and innovation.
-Create and establish an effective and efficient organization geared to deliver world class service that meets and exceeds customer expectations
-Unlock value to enable us to deliver to our shareholders a satisfactory return on their investment to ensure their continued support of the business

Our Credo

The overarching guiding philosophy for our business is Our Credo, a deeply held set of values that serves and shapes the strategic and moral compass for the Telecel leadership, management and staff. Our Credo, first and foremost challenges us to put the needs and well-being of our customers first.
-We are in business because our customers value our high quality communication services.
-We must listen, understand, anticipate, respond to and satisfy our customers’ needs.
-Integrity is at the center of everything we do since it establishes the trust and our moral fiber that it critical for our relationship with our customers.
-We know that we are not the BIGGEST but we are the BEST at what we do.
-We are strong advocates of diversity and personal development not only because it’s the right thing to do but also because it’s a smart thing to do.
-We know that teamwork allows us to serve our customers better and faster as we recognize and acknowledge that no single one of us is better than all of us put together.
-Everything that we do is predicated on the strong foundation of our corporate values.

We are TELECEL and we value

  • Growth
  • Innovation
  • Performance
  • Integrity
  • Respect

 

Quality Policy

We shall be trusted and respected for doing everything possible to consistently deliver quality telecommunication services and products to our customers.
We shall set measurable quality objectives, which we will strive to achieve by continually improving our products, services and key business processes within the framework of our Quality Management System.
We shall fully utilize our employees’ talent and dedication in achieving our goals by promoting empowerment, competence, and recognition of achievement.
We shall periodically review the performance of our Quality Management System, and our quality policy and objectives to ensure their effectiveness and continuing suitability.
Total Quality is not only our way of life but also our basic strategy for survival and future growth.


Contact Us

Harare Head Office

Seke Road
Harare South
Harare


Tel: (263 4) 748321 – 7
(263 4) 780999 or 781624
Fax: (263 4) 748328
Email Us

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