Telecel Press release on public concern.



Recent press articles are referenced. Telecel Zimbabwe (Pvt) Ltd would like to assure all its stakeholders and customers, that while the Company is facing some challenges, the Company is not at the brink of collapse and continues to offer quality service to its customers. Like all other local organizations, Telecel Zimbabwe’s operations have been affected by a host of factors, both macro and microeconomic, but attributed mainly to limited funding for the company over a long period of time, in the face of challenging economic conditions in Zimbabwe.

Specifically, the rapid depreciation of the local currency and the levels of tariffs increases approved, which continue to lag behind inflation, have affected the ability to meet the foreign currency-denominated obligations, especially spares for equipment and Service Level Agreements and support. This limited vendor support has resulted in some network disruptions during the festive season, which have since been rectified. In order to mitigate these challenges, the Company has been on a very aggressive import substitution and local skills transfer. The Company’s main Switching Centres are in the industrial area and have been subjected to prolonged power outages which have resulted in the Company’s technology operating costs ballooning due to the use alternative power, particularly diesel, and has in turn affected base station availability in other parts of the country. The Company is in advanced discussions with the power authorities and Government officials in the Ministry of Energy to ensure a dedicated power line to the Switching Centres and in addition, the Company is investing in alternative power solutions such as Tesla solar batteries for its base stations.

The Company and other industry stakeholders continue to engage all the relevant authorities to ensure that the tariffs are adjusted in line with the cost movement of other basic operational costs.

The Telecel Board and Shareholders are aware of the ongoing challenges. Plans are underway to address the issue of recapitalization and in this regard, a 5 Year Strategic Plan has already been formulated and adopted. The finalization of all outstanding financial statements is on course and this will open avenues for new funding from financial institutions.

The Company has been making every practical effort to mitigate the effects on staff welfare by continuously reviewing the salaries whilst also keeping the company on its feet and will endeavor to do so to the best of its ability. Staff engagement on their welfare and other operational developments will continue to occur.

The business continues to focus on ensuring that it offers the most affordable service to its customers in light of the depressed consumer disposable incomes and would like to thank its valued customers for the continued support in the face of these trying operating conditions.

Date: 17/01/ 2020

Bundle Mania And Cash Boosta Winners

NEWS RELEASE: 05 June 2018

Telecel Gives Away Over $60 000 Worth of Prizes

Mobile Operator Telecel Zimbabwe gave away prizes worth over $60 000 in the recently ended Bundle Mania promotion and the ongoing Cash Boosta promotion on Thursday the 31st of May 2018.

The Bundle Mania promotion ran from the 14th of February to the 30th of April 2018. The Winners were rewarded for buying the very popular MegaBoost combo package as well as Facebook, WhatsApp and Wi-Fi bundles on Telecel’s *480# short code.

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Telecel announces Bundle Mania promotion

NEWS RELEASE:21 February 2018                                     

Telecel announces Bundle Mania promotion

Mobile operator Telecel Zimbabwe has announced that it will be launching a point-based competition, Bundle Mania Promotion, for registered subscribers who purchase WhatsApp, Facebook, MegaBoost and Wi-Fi bundles.

The Bundle Mania promotion which will start on Thursday the 22nd of February will allow Telecel Go Prepaid, Red Hybrid & Business Hybrid subscribers to earn points when they purchase bundles through the USSD short code *480#. Subscribers who purchase any of the participating bundles automatically accrue points but have to opt in in order for their points to be used in the random selection based competition. Prizes for the competition include cattle, laptops, airtime and cash which can be won during the competition which ends on the 30th of April this year.

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Telecash wins best aggregator award

NEWS RELEASE:14 July 2017                    

Telecash wins best aggregator award

Telecel Zimbabwe’s mobile financial service platform, Telecash, has been awarded the Best Digital Financial Services Aggregator at the Agent banking and Digital Financial Services Awards held on Thursday this week.

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Telecel rewards subscribers for reactivating lines

NEWS RELEASE: 22 June 2017

Telecel’s new promo rewards subscribers for reactivating lines

Telecel has announced the introduction of a new promotion, the Reactivation Promo, which gives suspended subscribers bonus airtime, data and SMSs for reactivating their inactive lines. The benefits are also available to new subscribers coming onto the network for the first time.

The reactivation promotion which is now live is giving new and returning pre-paid Telecel subscribers a welcome bonus of 2 minutes, 2MB data and 2 SMSs every day for a week to customers who reactivate their dormant lines or purchase a new line. The bonus airtime, data and SMSs are available immediately upon recharging the inactive or new line with $1 worth of airtime.

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Telecel’s new SMS lottery offering $50 000 daily

NEWS RELEASE: 12 June 2017

Telecel’s new SMS lottery offers punters $50 000 daily

Telecel Zimbabwe has launched an SMS based promotion called Lucky Number which gives its subscribers the chance to win up to a total of $5 million in prizes over a 3 month period by using the last seven digits of their mobile number as  a virtual lottery entry ticket.

Telecel subscribers wishing to take part in the promotion opt-in by sending the key word “PLAY” via SMS to 33445 the text is charged at the premium rate of 15 cents per day.

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Mega Bonus is back

NEWS RELEASE: 25 April 2017

Telecel announces MegaBonus return at ZITF

Telecel Zimbabwe which is exhibiting at this year’s ZITF in Bulawayo has announced the re-introduction of their popular Mega Bonus promotion which allows the company’s pre-paid subscribers to make local calls across all networks for double the value of the airtime they purchase.

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Telecel Offers Data Dongle bundle for Students

NEWS RELEASE: 3 April 2017

Telecel Offers Data Dongle bundle for Students

Telecel has announced a new sales promotion called Dongle Madness that slashes the price of its data dongle for the month of April.

The holiday promotion will give customers a dongle for $20 which will be bundled with 1 gigabyte of data with a validity period of one month. The offer is primarily targeted at students over the school holiday season.

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Telecel launches MegaBoost new voice and data package

NEWS RELEASE: 25 March 2017

Telecel launches new voice and data bundle

Telecel has announced a new data, voice and text package for its Telecel Go pre-paid subscribers. The offering which is known as MegaBoost is a combo bundle with various benefits.

Telecel Zimbabwe Head of Marketing, Mr. Christopher Rubatika, said the introduction of the MegaBoost package is Telecel’s response to the demand for more affordable mobile services for both voice and in particular data.

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ZESA pre-paid tokens available on Telecash

NEWS RELEASE :15 December 2016

ZESA pre-paid tokens now available on Telecash

Telecash, Telecel’s mobile financial service, now offers its customers the option of buying ZESA prepaid electricity directly on its financial services platform.

Registered Telecash customers will now be able to buy prepaid electricity directly using Telecash by simply dialling *888# and following the menu prompts that follow, the mobile company has revealed in a statement.

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